Quote:

they blocked her Microsoft, Email and Facebook accounts etc. She got someone in to enable her Email again but he couldn't get her Microsoft working

We need more information about what "her Microsoft" is. Is it an email address hosted by Microsoft, such as @live.com, @hotmail.com, @outlook.com? Or are you talking about something other than an email account?

Please don't post her full email address here!

Microsoft makes many different products, so you need to be more specific.