Well said Dan.

About all I'd like to add is that in a computer forum I just think it's a bit premature to bash a company before all the facts are in. Knee jerk reaction to partial facts is not a preferred response at the best of times.

This is nothing more than a stupid mistake in the long run and we should all be so perfect as to not have made one of those now and then. If only those who so like to stir the pot were able to live up to their own expectations of perfection.

I plan to build my next computer but you can bet your sweet bippy if I wanted a ready made I would get another Dell in an instant. That decision would be solely based on the quality of the product as well as the service they have provided me with, nothing more nothing less. :-)