Watch the second half of this video. It describes a reset of the tablet without passwords. This is a Win 8 model but it should apply to all models if you don't mind starting over. This was the middle video. https://www.google.com/search?newwindow=1&source=hp&ei=1opnXPnJLonL_Qak6LbgBg&q=hp+stream+factory+reset+without+password&oq=hp+stream+tablet+reset&gs_l=psy-ab.1.5.0i22i30l10.2004.32561..48957...8.0..0.108.1963.28j1......0....1..gws-wiz.....0..35i39j0i67j0j0i131j0i131i67.Wup1BLwgGDY