Just got off the phone with Dell support...40 minutes. Took half of that to get him to understand what I wanted to do. He couldn't do it. We jumped around the bios, until he finally conceded that the cd was not there. He finally said the hardware was working properly as warranteed, and it was a software issue which was not covered, and I could be routed to another department for PAID support. I thanked him for wasting his and my time.