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Forum nameThe Computer Forum
Topic subjectRE: What Does This Modem/Router Message Mean?
Topic URLhttp://www.pcqanda.com/dc/dcboard.php?az=show_topic&forum=2&topic_id=566766&mesg_id=566767
566767, RE: What Does This Modem/Router Message Mean?
Posted by Ttech, Wed Dec-09-20 12:15 AM
Are you asking about this because you got a notification from Comcast for no reason, it just arrived as an email or paper mail message?

OR...

Did this come up because you are having problems with your equipment and a Comcast technician told you that your equipment was incompatible?

You can check to see if your equipment is compatible here:
https://www.xfinity.com/support/devices/#unauth

If this website says your equipment is compatible, then you should call Comcast tech support about the matter.

In general, firmware updates for modems are done by the carrier, not by the end user.