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Subject: "Software set up" Previous topic | Next topic
PLUMMERSat Dec-15-01 06:38 AM
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"Software set up"


          

I'm trying to add scanning machine software and keep getting this popup.

SETUP caused an exception c0000006H in module SETUP.EXE at 0167:00408856.
Registers:
EAX=00000008 CS=0167 EIP=00408856 EFLGS=00010207
EBX=00000074 SS=016f ESP=006afda4 EBP=006afe38
ECX=d09aaed0 DS=016f ESI=00000080 FS=51ff
EDX=bffc9310 ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
3b 1d 20 e3 41 00 77 1d 6a 09 e8 88 d5 ff ff 53
Stack dump:
00000000 81771764 005a0000 0040677b 00000001 00000074 81771764 004044f2 00000000 81771764 005a0000 00000000 006afc44 bffc9490 bff713e2 00000167

Any ideas? Thanks Andy

  

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JPSat Dec-15-01 08:55 AM
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#1. "RE: Software set up"
In response to PLUMMER (Reply # 0)


          

Setup.exe is a Windows file, so the installer is doing something inhospitable and apperently trying to put stuff into parts of the memory that are already occupied by something else. Thus, the Stack Dump.

A check for a newer version of that scanner software on the manufacturer's web site would be my first step. Read their FAQs for Known Issues. Other than that, perhaps ScanDisk the drive for errors.

JP

  

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Bob HSat Dec-15-01 09:32 AM
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#2. "RE: Software set up"
In response to JP (Reply # 1)


  

          

Almost every program I've DL'd has it's own set-up.exe file. Doesn't this mean it's specific for that app? Iagree there's some kind of fight going on there, maybe making sure that all other programs are closed before attempting install would help.



  

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PLUMMERSat Dec-15-01 10:07 PM
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#3. "RE: Software set up"
In response to Bob H (Reply # 2)


          

I had it installed last week. My wife received a virus in her mail and when she went to it all the cursor would do is show an hour glass and freeze on the mail page. After hours on the phone with with some techs trying to restore it we decided to use the compaq quick restore disk. But now it seems like it won't download the scanning software....Thanks all

  

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