When I try to open new message, I get a blank page. If I open Computer Forum, I can read each message individually with no problem. This just started couple of days ago.
Any ideas on how to correct this?
Bill

Open either Forum (not "Read new") and try setting the entire "Choose classic view" line as shown above and it should work properly - at least it does for me.

Jim.

Didn't work for me, still have same problem.

Bill

Clear the PCQandA Forum cookie(s). Then, Log back in.

Jim.

Clearing cookies did not fix the problem.
Thanks

In the Updated version of Windows 10, cookies are no longer handled the way they were in the past. Running CCleaner generally only shows a listing for a "deprecated" cookie. If you open the location shown by the deprecated cookie you'll probably see a window that says something to the effect that cookies are now handled differently.

FWIW, even blocking all cookies no longer blocks cookies.

I created a shortcut to C:\Users\Jim8\AppData\Local\Microsoft\Windows\INetCache where I can view them and delete them manually.

I'd also close and reopen your browser, and reboot the computer.

Jim.

Not working with Firefox or
Chrome. Get http 500 error on Chrome.

Bill

This is error message I get with MS Edge:
HTTP 500 error
That’s odd... the website can’t display this page
The site may be under maintenance or could have a programming error.
Try this
Go back to the last page
Try contacting the website’s owner

Bill

That's not a URL. It's the location on my computer where cookies are stored. Yours should be at the same location except for the USER name - in mine, it's "jim8" but, of course, your user name will be something else.

Jim.

QUOTE:

I created a shortcut to C:\Users\Jim8\AppData\Local\Microsoft\Windows\INetCache where I can view them and delete them manually.

I don't have this path on my Win 10 1709

HP Pro 3500 MT,Windows 10 Pro 64 Bit,Intel I-5 3470 @ 3.2GHZ,4GB Ram,Intel HD 2500 Video(Onboard)

Did you replace my user Name (Jim8) with your user name?

I, too, have ver. 1709.

Jim.

Not there on mine either version 1709. I have Pro if that's any difference.

No, I have Win 10 Pro.

Search for INETCookies files - there's probably a lot of them in various locations - most will be empty

Has anyone seen the difference in Cookie handling that I have - especially the CCleaner "deprecated" cookie?

Here's a link to the CCleaner forum discussion of these cookies -
https://forum.piriform.com/topic/49108-deprecated-cookie/

Jim.

I still have this problem and have tried all suggestions about cookies and resetting.
Need help.


Bill

Well, if it's not Cookies, and your Forum settings are as displayed in my first reply above for the entire Classic line, then I'm all out of ideas except to suggest you contact Jason by private message to see if he can help.

Jim.

How do you PM Jason? Couldn't find an avenue for that.

Bill

I think you can reach him by email at jason@pcqanda.com Hopefully he will check his forum messages as I suspect he gets so few from forum members that he might forget to check. :7

Or, maybe one of the other moderators can provide another way to connect.

Jim.

EDIT: Do you have another computer that you can use to logon to the forum with? If so, sign in, and then set your forum settings as I posted in my first reply, and then see what happens.

I sent an email but haven't heard back from him.

Bill

I have another computer with same programs, settings, add-ons as this computer and everything works correctly on it. It is just this computer and I can't seem to find the problem.
This computer worked until last Microsoft update, both computers have
Windows 10 Pro(64 bit), one is Dell Desktop that doesn't work. Other is HP Envy Laptop with Windows 10 Pro(64 bit) and same Antivirus, Firewall, and Spyware as the desktop.
Have Norton Security Suite on both computers.
Have 3 plug-ins on both computers with same settings.

Bill

Try booting in Safe Mode with Networking. If you need instructions for this let us know.

Did not work in Safe Mode with Networking, either.
Tried both dcf view and classic view, neither worked.

Bill

Disabling Firewall did not help, either.

Bill

From your computer, try connecting as Administrator, or other user, if you have more users than just the one you regularly use. Set the Classic view line.

AND/OR

Delete all forum cookies, then create a new Forum member name/password. Log in, set the Classic View line, and see if it displays properly.\

Jim.

How do I delete old account? It will not let me set up new account and use same email address?


Bill

I presume it takes Jason to do that. Maybe Ttech will be back and able to help.

I thought everybody had more than one email account. :clap:

Jim.

@KJT - I don't have access to the User account section of the forum, as far as I know only Jason can do that. I don't have any way to contact him other than the email address you already posted. I don't see much point in wlbandy creating a new PCQ&A user account because we already know that it works on another computer and he has the same problem in Edge, Firefox and Chrome. Creating a new PCQ&A user account might prove that it's a cookie problem, but I don't think it is because it affects 3 different browsers on one computer and doesn't affect the other computer.

@wlbandy - Let's take a fresh approach to this problem. It appears that the problem is tied to this computer somehow because you have the same problem with multiple browsers. You have said that the computer worked until the last Microsoft Updates. Microsoft's normal roll out schedule for Windows Updates is the second Tuesday of the month, which would have been January 8, 2018. So I suggest that you try System Restore back to a date before January 8.

If that doesn't work, probably my final suggestion would be to disable all Norton protection, and any other security programs that load at startup, or even uninstall Norton. You can always reinstall it.

Edit - I know you have Norton on the other computer, but it still could have gotten corrupted on the one that's not working.

Turning off Norton did not help.
Don't have a System Restore point earlier as System Protecion was off, don't know how that happened as I didn't turn it off. It is now back on.
I have another email account but didn't want to use it. However, I will establish another account and give that a try.
This is error message I get on IE:

The website cannot display the page

HTTP 500


Most likely causes:
•The website is under maintenance.
•The website has a programming error.


What you can try:



Refresh the page.



Go back to the previous page.



More information More information


This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.


Bill

One more suggestion...
Install Opera browser. If it asks to import cookies or any other settings from any browser select NO. Then you will have a fresh browser with default settings. I'm guessing that it will behave the same because I believe the problem is with Windows and not the individual browsers.

You can also uninstall Windows Updates. Here's a link with info on how to uninstall both major and typical Windows 10 updates.
https://www.howtogeek.com/235474/how-to-roll-back-builds-and-uninstall-updates-on-windows-10/

Installed Opera Browser and get same results, blank page when I click on a new message. Browser doesn't seem to be the problem.

Bill Bandy

Looks like you created a new user wlb35.

FWIW: Every time there is a new post to this topic, your reply #17 is highlighted as a New Post - (the box is colored yellow) - even though it hasn't changed since you edited it on the 24th. I've never noticed that happening before.

Jim.

New user didn't help.
Removing updates from Jan 8 didn't help either.
Not sure where to go from here.
I know there is a problem on this computer only but haven't been able to find and correct it.
Comparing this computer to one that works doesn't show up any differences, either.
When I post a message, it returns to a blank screen, also.

Bill Bandy

Try creating another Windows user account, just make it a local account, it won't matter if it's a standard user or administrator. Reboot Windows and log in to the new account. Test for the problem.

If it doesn't work, you can log out of this account, log back in to your normal account and delete the new account you created.

Still didn't work.

Bill

Uninstall Norton.

Uninstalling Norton did not help, problem still the same.

Open Command Prompt with elevated privileges(Run as Administrator). Enter the following commands:

ipconfig /flushdns

netsh winsock reset

Reboot after the winsock reset.

Didn't help. This is copy of link that gives me a blank page:

https://pcqanda.com/dc/dcboard.php?az=show_mesg&forum=2&topic_id=564799&mesg_id=564799&listing_type=read_new

Bill

Gives me error 500. Chrome latest version.

same error message I get in IE, something wrong with link?

This is the link I use to check for new messages: https://www.pcqanda.com/dc/dcboard.php?az=read_new

But I am unclear if you can see New unread messages listed in the new list but get a blank page when you click on one - or if the entire new messages listing is blank.

And, I get a blank page also when I click on your link.

Jim.

QUOTE:
This is the link I use to check for new messages: https://www.pcqanda.com/dc/dcboard.php?az=read_new

But I am unclear if you can see New unread messages listed in the new list but get a blank page when you click on one - or if the entire new messages listing is blank.

And, I get a blank page also when I click on your link.

Jim.

It is new unread messages that are listed in the new list that I get a blank page when I click on one.
If I don't log in, I can see all new messages.

:clap: Now, after clicking on your link I am having the same problem you're having: a blank page when a newly replied to thread is clicked on.

I'll be back.

Jim.

EDIT: I'm back. Had to clear the Forum cookie, log off my computer, then on, re-login to the Forum and I'm good to go.

@wlb35 - That link points to a specific thread on the forum with ID number 564799. Is this a link that you have saved as a bookmark or favorite, or did you just post this as an example from a PCQ&A notification email you received?

564799 is this thread.

When I post a message to PC&A I get a message from Windows stating snap this page isn't working yet the post does appear on PCQ&A. I believe this all started after the Windows 10 Cumulative update so it may be a Windows 10 problem.



ed


OS - Windows 10 Personal PS3
DELL DIM 3000 Intel P4 2.25 GHZ
Memory - 2X512 PC 3200 133-200Mhz
Graphics

I can get the read new message listing, it is when I try to open the new message that I get a blank page. Also, I get a blank page after a post or reply is sent.
I removed the latest Windows 10 updates but it didn't help.
Have removed forum cookies numerous times and rebooted but didn't help.

Quote:

I can get the read new message listing, it is when I try to open the new message that I get a blank page.

I didn't state it clearly enough in reply #42 above but that's exactly what happened to me after clicking on your link. Fortunately, I was able to fix it.

Do you get the same blank page when you use the link to NEW that I posted and then click on a topic?

Jim.

Yes

Bill

Jim.

It is not a saved or favorite bookmark. It is the link I got from a new message that I tried to open.

If it's not working with Edge, Chrome or Firefox, it's not a browser issue. Check to see if you're PCQ&A Favorites or Bookmarks are still set for no encryption:

http://www.pcqanda.com

If they are, you need to update them to use encryption:

https://www.pcqanda.com

Edit: Also check to make sure the date and time are correct on your computer. If they're more than 24 hours off it can cause problems with secure websites.

If this doesn't work, please list all your active security programs like antivirus, antispyware and firewall. Also list any extensions or add-ons you have in your browsers.

Since I can access the "read new" messages another way, I will just give up until something else causes me to repair/reinstall Windows 10 Pro.
Too much effort has already gone into this problem.
Thanks for all the help and suggestions.

Bill

New Information, I can read all messages if I do not log in. Just can't post or reply.
Not a Windows problem because i tried two tablets and a smartphone with android OS, all worked without logging in but gave http 500 error or blank page after log in. Something wrong with log in profile but can't seem to see it. any ideas?

If you can read a new message when not logged in, what happens if you click reply to that message, login, reply and then go back to the new message list?

Are you then able to read new messages from the list, or does the blank page appear again?

Jim.

Blank page or HTTP 500 error according to which Browser I am using.

Bill

That ought to be a clue but in view of all that you've tried so far, I can't see it.

Does this happen routinely on any other non-forum websites?

Maybe Ttech will be back soon or someone else will be along with fresh ideas.

Jim.

Only on pcqanda after login.

Bill