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daniellThu Oct-28-21 10:26 AM
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"Can't Send Email From App"


          

Good Morning

About a week ago the problem began. I could not use Thunderbird to send or receive mail.After numerous calls to my ISP I learned that they updated their server and changed the name. After considerable effort on my part, I was able to receive email but I still cannot send it from that app. Yesterday I again spoke to my ISP. They said that since I can use their website to send and receive email, I am on my own in respect to the app. I really prefer using the app. I tried changing the name in the outgoing server, but it did not help.
Any advice will be appreciated.

  

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PcqandamanThu Oct-28-21 12:15 PM
Member since Nov 18th 2002
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#1. "RE: Can't Send Email From App"
In response to daniell (Reply # 0)


          

Which ISP do you use?

  

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daniellThu Oct-28-21 12:51 PM
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#2. "RE: Can't Send Email From App"
In response to Pcqandaman (Reply # 1)


          

Quote:
QUOTE:
Which ISP do you use?

optimum

  

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PcqandamanThu Oct-28-21 01:39 PM
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#3. "RE: Can't Send Email From App"
In response to daniell (Reply # 2)


          

A quick google shows this for Optimum.
Have you used these settings?

IMAP.
Service Provider Optimum Online
Port 993
Outgoing Server mail.optimum.net
Port 465

I can't find immediately what the Security Settings (SSL/TLS etc.) should be nor the Authentication Method (Normal/Encrypted Password).

  

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daniellThu Oct-28-21 01:48 PM
Member since Mar 02nd 2008
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#4. "RE: Can't Send Email From App"
In response to Pcqandaman (Reply # 3)


          

Quote:
QUOTE:
A quick google shows this for Optimum.
Have you used these settings?

IMAP.
Service Provider Optimum Online
Port 993
Outgoing Server mail.optimum.net
Port 465

I can't find immediately what the Security Settings (SSL/TLS etc.) should be nor the Authentication Method (Normal/Encrypted Password).


Thank you for the effort that you made on my behalf.

They told me that it should now be sync-cloud.optimum.net

  

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PcqandamanThu Oct-28-21 01:52 PM
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#5. "RE: Can't Send Email From App"
In response to daniell (Reply # 4)


          

Ah good, looks like the web info needs updating!

  

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daniellThu Oct-28-21 04:55 PM
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#6. "RE: Can't Send Email From App"
In response to Pcqandaman (Reply # 5)


          

I don't think that the people that I spoke to at Optimum are able to help me.

  

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PcqandamanThu Oct-28-21 06:04 PM
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#7. "RE: Can't Send Email From App"
In response to daniell (Reply # 6)


          

Oh, I thought you’d got it working now.
What options are you using now?
What error message are you getting?

  

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daniellThu Oct-28-21 06:20 PM
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#8. "RE: Can't Send Email From App"
In response to Pcqandaman (Reply # 7)


          

Quote:
QUOTE:


I was able to get half way. I can receive email but cannot send it. When I try to send email, I get the following.

Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) blank.optimum.net is unknown. The server may be incorrectly configured. Please verify that your Outgoing server (SMTP) settings are correct and try again.

Please note that I left out my full email address for obvious reasons.

  

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PcqandamanThu Oct-28-21 06:36 PM
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#9. "RE: Can't Send Email From App"
In response to daniell (Reply # 8)


          

The message means that the server name (blank.optimum.net) is incorrect.
You said that they told you that it should be sync-cloud.optimum.net
Did you use that name?

  

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daniellThu Oct-28-21 06:42 PM
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#10. "RE: Can't Send Email From App"
In response to Pcqandaman (Reply # 9)


          

Quote:
QUOTE:
The message means that the server name (blank.optimum.net) is incorrect.
You said that they told you that it should be sync-cloud.optimum.net
Did you use that name?

I put in the changed name.

  

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