My scanner suddenly stopped working on "Preview" It previews and the image appears briefly but then disappears.This is the only thing that is different.Any help is appreciated.I am running Win XP Home
#2. "RE: UMax 3450 Scanner Problem" In response to Shelly (Reply # 1) Mon Oct-04-04 06:41 PM by 81 Newbee
Hi Shelly. I suspected as much.When I went to XP my 3450 was not supported for XP by UMax.Since I had only had the scanner for a couple of months I went to their tech support and asked for help.At first I got "stock" replies but little help.I then went to UMax sales site and searched around and finally got a persons name.I gave him my tale of woe and mentioned that as a member of forums and Senior Net I was disappointed and that they should have notified at least Senior Net that the scanner they were still marketing long after XPs release was not supported for it.I suggested I would be sure to post the imfo whereever I could.He said there was a way to make all the options work and set up a time at my convience to walk me through the process. IT Worked.I no longer am able to find the site or the person.I will keep trying. Thanks for the reply ! I just revisited the UMax site and they show the 3450 supported for XP.I will contact them for a new download.!!!!!
Good News Update.With nothing to lose I sent an Email to Umax tech support yesterday .Today I received a reply suggesting an easy fix. IT worked and I am back in business .I thought it was fair to post this since they responded so rapidly with a fix
Sorry about that Rube I just didn't think any one else would care.I should have thought otherwise considering the size of PCQ&A.I promise not to do it again.Here's the simple solution:
Click the Advanced Mode tab, then uncheck the Auto Adjust button and the image should reappear. If not, preview again
I just didn't think any one else would care.I should have thought otherwise considering the size of PCQ&A.I promise not to do it again.Here's the simple solution: