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StevehikerThu Nov-19-09 10:42 PM
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"Ran chkdsk, now there's worse problems"


          

Dell dimension 3000, Windows XP SP3. I ran CCleaner first (mostly temp files, etc). Then ran chkdsk during the night. Got up in the morning and the taskbar was all but gone, except for a thin blue line. Had to leave for work, so didn't get to it until now. It appears my internet connection is gone, I clicked on my ISP icon and nothing. I did manage to get a workable taskbar by adding a new taskbar. I tried to get into System Restore, but got a message that windows was unable to use System Restore and I needed to restart, did that and still got the same message.
I'm currently in Safemode, but no taskbar, and I can't seem to get a new one. That's where things are at the moment.
What I need is a way to get into System Restore.
Any help would be appreciated.

Thanks,
Steve

  

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                                                                                      Try Posting to MS Windows Update Newsgroup :)
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                                                                                      I found a repair tool you can try :)
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Randy_BellThu Nov-19-09 10:58 PM
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#1. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 0)
Thu Nov-19-09 10:58 PM by Randy_Bell

  

          

This sounds like a corrupted registry. Do you have a recent registry backup you may have made using ERUNT or similar such utility? Sometimes if your registry is corrupted the System Restore service won't even run, in which case you might be out of luck unless you have a registry backup to restore from. Or if you have an image backup from Acronis TrueImage or Norton Ghost or similar program, to restore a good image ..

  

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Long Island UmpireThu Nov-19-09 11:06 PM
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#2. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 1)


  

          

Have you tried "Use Last Known Good Configuration" ?

  

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StevehikerThu Nov-19-09 11:37 PM
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#3. "RE: Ran chkdsk, now there's worse problems"
In response to Long Island Umpire (Reply # 2)


          

Actually, I thought about that as I was getting into SafeMode, but I was concerned that the last known good configuration would be the one when chdksk finished. Now that I think about it what would I have to lose. I'm going to give it a try. Thanks.

  

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StevehikerFri Nov-20-09 12:00 AM
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#4. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 3)
Fri Nov-20-09 12:49 AM by Stevehiker

          

Okay; it was like I thought: Windows figures that the "good configuration" is the one I have. (no internet connection, can't use System Restore). The actual message I'm getting when trying to access System Restore is: "System Restore is not able to protect your computer. Please restart your computer, then run System Restore again". When I restart, I get the same message. I was able to get into Safe Mode(with Network connections), and did have a taskbar, but still no internet connection, and I got the same message about System Restore.
I do have a backup on an external harddrive, but I'm not sure how uncorrupt it is. I think that harddrive was what was causing Windows to take so long to load.

Edit: Well, Windows wasn't even recognizing the drive when I hooked it back up. I guess I'm --well--screwed. Know of any good deals on Windows 7?

  

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ChickenmanFri Nov-20-09 01:38 AM
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#5. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 4)
Fri Nov-20-09 01:45 AM by Chickenman

          

Yeah..sounds like your HD is pooched. 6 minutes for bootup means either a bad Hardware issue or a bad virus. Neither one is good.

There is one last resort that you could try. If you have your WinXP disc ( not a Recovery Disk..a real WinXP disk ) you can use XP's " Hidden Total Rebuild Feature " that will completely restore WinXP to pristine condition with absolutely no loss of data and no re-installation of third party programs required. It really is a very, very handy feature.

The only thing that you will have to do is to go to Windows Update and install all of the Security and Critical updates...but that's no big deal.

Fred Langa wrote a feature on this some years ago ( BTW, it works with W2K and Vista as well ). Windows 7 now incorporates this procedure as part of it's Automatic Repair Option.



If you get things back up and running after following the above procedures, then I would immedialtely Back-up all Data to your external drive.

http://www.informationweek.com/news/windows/showArticle.jhtml?articleID=189400897&queryText=Xp\'s%20and%20nondestructive%20and%20rebuild

Post back with results please.

BTW, what mfg of HD do you have? WD has some very good diagnostic tools that you may want to check the HD with.


  

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MSUFri Nov-20-09 01:52 AM
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#6. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 5)


  

          

Quote:
Yeah..sounds like your HD is pooched. 6 minutes for bootup means either a bad Hardware issue or a bad virus. Neither one is good.

Yes, sounds like the HD is toast. I'm suprised no mentioned that if his original post.

MSU

  

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StevehikerFri Nov-20-09 03:10 AM
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#7. "RE: Ran chkdsk, now there's worse problems"
In response to MSU (Reply # 6)
Fri Nov-20-09 03:45 AM by Stevehiker

          

What caused the 6 minute bootup time was the external harddrive where my two backups were. I had one for the Dimension 3000 and one for the Dimension 8100(my 'spare', and the one I'm currently using for Internet browsing.
I'm getting another error message when I click on My Documents folder. It says: "Windows Live ID Internet Connection Error", "Your request cannot be completed because the Windows Live ID service could not be found or did not respond. The service might be experiencing technical difficulties, or you may need to adjust your network settings".
I did notice before hitting the sack last night that chkdsk was listing a 'whole bunch' of ("Invalid Security ID" replacing with default Security ID").
Edit: The 6 minutes was mentioned in the "How run chkdsk" thread. It seemed better to me to start a different thread, since it's a different problem. (maybe I should have just posted this in the other thread?
On the Windows disk. It's an upgrade disk first of all, and it also is SP2, not SP3, (which I now have); plus I can't find it yet. I do have a Vista Home Basic disk, which I bought, but never installed.

  

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MSUFri Nov-20-09 05:04 AM
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#8. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 7)


  

          

Quote:
What caused the 6 minute bootup time was the external harddrive where my two backups were.

What led you to that conclusion? I have an external drive and it doesn't cause a 6 minute boot for me. And I'm sure it doesn't for other people either.

MSU

  

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StevehikerFri Nov-20-09 05:58 AM
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#9. "RE: Ran chkdsk, now there's worse problems"
In response to MSU (Reply # 8)


          

Simple-I disconnected the external harddrive and the 3000 booted up normally.

  

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MSUFri Nov-20-09 06:16 AM
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#10. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 9)


  

          

There has to be some problem for it to do that. Can't think what it might be though.

MSU

  

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StevehikerFri Nov-20-09 06:33 AM
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#11. "RE: Ran chkdsk, now there's worse problems"
In response to MSU (Reply # 10)


          

The external harddrive is where I had my two backups, which I've mentioned. My guess, is that it's corrupted. Windows doesn't even recognize the harddrive now. See post #4.
My main problem at the moment is my C drive on the 3000, not the external harddrive(except for the fact that that's where my backups were). To also mention; most of the programs seem to be running okay on the desktop; it's just that there is no operable System Restore and no internet connection. Under 'connections' in Internet Options, the box for Dialup is empty; it's not showing my ISP (Pacific Online). I'm going to call them tomorrow.

  

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ChickenmanFri Nov-20-09 02:34 PM
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#12. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 11)
Fri Nov-20-09 02:37 PM by Chickenman

          

Quote:
QUOTE:
The external harddrive is where I had my two backups, which I've mentioned. My guess, is that it's corrupted. Windows doesn't even recognize the harddrive now. See post #4.
My main problem at the moment is my C drive on the 3000, not the external harddrive(except for the fact that that's where my backups were). To also mention; most of the programs seem to be running okay on the desktop; it's just that there is no operable System Restore and no internet connection. Under 'connections' in Internet Options, the box for Dialup is empty; it's not showing my ISP (Pacific Online). I'm going to call them tomorrow.


Have you followed the procedure that I provided in the link for " WnXP's Total Rebuild Option"? I've use this many, many times to restore systems that are FUBARED. It works extremely well.

Most importantly, you will not lose ANY data , nor will you have to reload any programs ( Other than Security Updates as mentioned ). SP3 can also be installed when you go to Windows Update sight.

Once you have run this procedure, you should then backup your drive ( as mentioned ) and run diagnostics software as provided by your HD mfg. The failure after running CHKDSK dis not a good sign.

  

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StevehikerFri Nov-20-09 02:56 PM
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#13. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 12)
Fri Nov-20-09 03:04 PM by Stevehiker

          

No, because apparently I don't have my Windows CD. I moved a few years ago and haven't used that CD since. I found my XP Office CD. The only thing I have is the reinstallation CD and I'm not sure if that will work, because it has SP2 on it and I have SP3 installed.

Edit: I don't think there is any sense in calling my ISP either. I noticed that all my printers are gone from the the printers and faxes folder in Control Panel and when I clicked on 'Add printer'; the message I got was: "Unable to complete operation. The printer spool service is not running".

  

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jmcFri Nov-20-09 03:13 PM
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#14. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 13)


          

Quote:
QUOTE:
No, because apparently I don't have my Windows CD. I moved a few years ago and haven't used that CD since. I found my XP Office CD. The only thing I have is the reinstallation CD and I'm not sure if that will work, because it has SP2 on it and I have SP3 installed.

Edit: I don't think there is any sense in calling my ISP either. I noticed that all my printers are gone from the the printers and faxes folder in Control Panel and when I clicked on 'Add printer'; the message I got was: "Unable to complete operation. The printer spool service is not running".


There are millions of Dell computer out there, surely there is someone that can make you a copy of one. Someone at work perhaps. Actually any Xp disk would do it. Use the serial number on the sticker on your box. Sounds like you may need a new hard drive also. You can copy your stuff off the old one at this point. It may be best not to mess with it too much so you can access it later.

  

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Randy_BellFri Nov-20-09 03:36 PM
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#15. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 13)


  

          

The others have made such excellent suggestions, - that's what I like about this forum, the people are so knowledgable and helpful on practical computer issues, especially System Recovery issues like this one.

Well, let me just add my little "two cents". Let's hope you get back up and running with a functional Windows that has all its Services running well. What can happen at any time is, your Registry can get corrupted and then, to borrow chickenman's rather blunt phrase {which I looked up on google}, you are royally FUBARED!

The pre-emptive answer for that possible dilemma is this:
Go here, download and install the little ERUNT utility:

http://www.larshederer.homepage.t-online.de/erunt/

Set it to Autorun a daily backup of your Registry. You won't have the problem ever again of having no good Registry Backup from which to recover. ERUNT will even run from Safe Mode, which indeed may be necessary when cannot boot into Normal Mode of Windows. Hope that helps, and good luck!

  

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StevehikerFri Nov-20-09 06:51 PM
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#16. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 15)


          

It looks like my 'reinstallation' CD has everything that Fred Langa is 'talking' about. I've got some more reading to do yet, so that I have a better idea of what to do as I go along.

On another note; I went searching for harddrives. That was a lesson in futility. Staples, Best Buy, Office Depot--nothing. The Dell has EIDE harddrives, which appear to be disappearing. I can probably get one online. It might be time to think about another computer, maybe a notebook or netbook for Christmas.

I'm going to keep at getting the 3000 up and running in the meantime.

  

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Randy_BellFri Nov-20-09 07:22 PM
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#17. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 16)
Fri Nov-20-09 07:28 PM by Randy_Bell

  

          

Quote:
QUOTE:
On another note; I went searching for harddrives. That was a lesson in futility. Staples, Best Buy, Office Depot--nothing. The Dell has EIDE harddrives, which appear to be disappearing.


They're still around, Newegg has them:

http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&Description=ide+hard+drive

Fry's Electronics has them, I assume you're referring to PATA drives as opposed to SATA. I bought a 500-gig EIDE (PATA) drive from Fry's recently.

  

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Long Island UmpireFri Nov-20-09 08:49 PM
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#18. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 16)


  

          

An option that you have is to get an adapter bridge that will allow a new SATA hardrive to connect to your existing IDE mobo.




Attachment #1, (jpg file)

  

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Randy_BellFri Nov-20-09 09:15 PM
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#19. "RE: Ran chkdsk, now there's worse problems"
In response to Long Island Umpire (Reply # 18)


  

          

Quote:
QUOTE:
An option that you have is to get an adapter bridge that will allow a new SATA hardrive to connect to your existing IDE mobo.


Excellent Suggestion! He could weigh the costs too. Because, SATA drives are cheaper than PATA now, {I assume} because of production costs; - similar to how the newer and higher speed RAM is cheaper than older RAM such as 133mhz-sdram, supply and demand, etc ..

  

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StevehikerFri Nov-20-09 09:15 PM
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#20. "RE: Ran chkdsk, now there's worse problems"
In response to Long Island Umpire (Reply # 18)


          

Thanks, I printed that out for future reference.

  

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StevehikerFri Nov-20-09 10:14 PM
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#21. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 20)
Fri Nov-20-09 10:18 PM by Stevehiker

          

Well, I was almost successful on the repair of Windows. Everything went well until the part where Windows started asking for a file from True Image. I had the True Image which I put in the CD drive, but Windows couldn't find it. the file is: 'timntr_2k.sys'. I did a search of the 8100, which also has True Image 9 installed on it and nothing came up; I included all hidden foleders and files. I'm going to try a search of the web; then log onto Acronis webpage if I don't get it.

Edit: I found out how to get it.
http://www.wilderssecurity.com/archive/index.php/t-91863.html

  

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StevehikerSat Nov-21-09 12:56 AM
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#22. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 20)


          

IT WORKED! I am now on the Net with my 3000! YES! Thanks, especially to Richard(Chickenman), but also to everyone else who posted in to help. All my printers are listed in Control Panel, obviously, my Internet connection is back. I will be installing the ERUNT utility. Making new backups. I'm going to reformat my external drive for storage(I think the drive is okay, it was the backups that were corrupted). I will do run a check(not chkdsk), on the drive and also my secondary harddrive, which I also want to use for backups.

Steve

  

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Randy_BellSat Nov-21-09 01:05 AM
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#23. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 22)


  

          

GREAT News!

  

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ChickenmanSat Nov-21-09 01:45 AM
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#24. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 22)


          

Good stuff!! Perseverance pays off... beer

  

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StevehikerSat Nov-21-09 01:48 AM
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#25. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 24)


          

Actually, there is one slight glitch still. When I had the problem with the taskbar, I somehow deleted the My Documents folder from the desktop. Is there a way to get it back?

  

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ChickenmanSat Nov-21-09 02:08 AM
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#26. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 25)
Sat Nov-21-09 02:13 AM by Chickenman

          

Quote:
QUOTE:
Actually, there is one slight glitch still. When I had the problem with the taskbar, I somehow deleted the My Documents folder from the desktop. Is there a way to get it back?


That should be fairly easy.

Navigate to: C:/documents and settings/"User Name"/ My Documents. Right click " My Documents" folder and select Copy.

Now return to your Desktop. Right click Desktop and choose "Paste Shortcut". Done.

BTW. I always download install TweakUI for XP.It's a MS Powertoy and it enables you to change several defaults. I like to change the store location of " My Documents", and all of it's sub-folders, to a separate partition.

Microsoft PowerToys


Makes it a lot easier to find your Data if the C: drive goes south due to corruption of any kind. I try and store all of my data on a separate partition.

  

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Randy_BellSat Nov-21-09 02:21 AM
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#27. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 25)


  

          

I believe you can also use TweakUI to display shortcut to My Documents on Start Menu,-
or you can configure that from Start Menu as well.


Attachment #1, (gif file)

  

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StevehikerSat Nov-21-09 02:06 PM
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#28. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 27)


          

Thanks, I've got the My Documents folder taken care of, but I have still one more problem. I installed IE8, I can't get into Windows update. It tells me I have connection problems. The only program that has a connection problem is Windows update, everything else connects just fine. I know I can go to the Microsoft website and get them manually, but that's kind of a pain. Does anyone know of a way to 'jump start Windows Update, or come up with something else?

Thanks,
Steve

  

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jmcSat Nov-21-09 02:21 PM
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#29. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 28)
Sat Nov-21-09 02:23 PM by jmc

          

Quote:
QUOTE:
Thanks, I've got the My Documents folder taken care of, but I have still one more problem. I installed IE8, I can't get into Windows update. It tells me I have connection problems. The only program that has a connection problem is Windows update, everything else connects just fine. I know I can go to the Microsoft website and get them manually, but that's kind of a pain. Does anyone know of a way to 'jump start Windows Update, or come up with something else?

Thanks,
Steve


I would try a Reset, Internet options/advanced tab, at the bottom hit the "reset". This takes everything back to Factory Default so if you have configured it you will need to redo that.

  

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Randy_BellSat Nov-21-09 02:24 PM
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#30. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 28)
Sat Nov-21-09 02:30 PM by Randy_Bell

  

          

Quote:
QUOTE:
I installed IE8, I can't get into Windows update. It tells me I have connection problems. The only program that has a connection problem is Windows update, everything else connects just fine. I know I can go to the Microsoft website and get them manually, but that's kind of a pain. Does anyone know of a way to 'jump start Windows Update, or come up with something else?


jmc has excellent suggestion and if you still have problems with WU, I also remember this link from MS WebSite:

Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you perform a new Windows XP installation or you repair a Windows XP installation

  

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ChickenmanSat Nov-21-09 05:45 PM
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#31. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 28)
Sat Nov-21-09 05:48 PM by Chickenman

          

Quote:
QUOTE:
Thanks, I've got the My Documents folder taken care of, but I have still one more problem. I installed IE8, I can't get into Windows update. It tells me I have connection problems. The only program that has a connection problem is Windows update, everything else connects just fine. I know I can go to the Microsoft website and get them manually, but that's kind of a pain. Does anyone know of a way to 'jump start Windows Update, or come up with something else?

Thanks,
Steve


If the above two suggestions don't work then I have a third idea.

Did you by chance install IE8 before going to Windows Update? IE: from a saved download or directly from the IE Download site.?

If you did that could be the issue. Windows update has to load an ActiveX file for Windows Genuine Advantage before you can use the Update site. A saved version of IE8 probably doesn't have this ActiveX control.

But do try the above two suggestions first please. good Luck. Keep us posted...beer

  

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StevehikerSat Nov-21-09 09:39 PM
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#32. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 31)
Sat Nov-21-09 09:57 PM by Stevehiker

          

I just got back from work, so I haven't tried the second suggestion. I did print out the procedure. I tried the reset idea, but it didn't work.
When I got things up and running, I tried to go to Windows Update, and it told me I needed a version of Internet Explorer 5 or higher and asked me if I wanted to download IE 8, so I did.

The second idea is what I need.
Scenario 1--"You have repaired the Windows XP installation by using the Windows XP CD".
Yep, I did that.

I'm off to see if it works.
Edit: Method 1 didn't work.

  

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Randy_BellSat Nov-21-09 10:31 PM
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#33. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 32)
Sun Nov-22-09 12:17 AM by Randy_Bell

  

          

Quote:
QUOTE:
I'm off to see if it works.
Edit: Method 1 didn't work.


You might want to try the manual reinstall of the Windows Update Agent:

How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

Scroll down to :
How to obtain the latest Windows Update Agent
For an x86-based computer
Download the windowsupdateagent30-x86.exe package now

There is also the handy "Dial-a-fix" utility:
Dial-a-fix 0.60.0.24: Free Download

From the Lunarsoft Wiki:

Quote:
Dial-a-fix is an advanced utility for 32-bit versions of Microsoft Windows written by DjLizard in Borland Delphi 7 that repairs various Windows problems, such as:

-- Windows Update errors and problems with Automatic Updates
-- SSL, HTTPS, and Cryptography service (signing/verification) issues
-- COM/ActiveX object errors and missing registry entries
-- and more.

Dial-a-fix (hereafter known as "DAF") is a collection of known fixes gleaned from Microsoft Knowledgebase articles, Microsoft MVPs, and other important support forums, that will assist you in repairing problems with your system. Although this tool is ordinarily meant for power users, technicians, and administrators, it is quite safe to use even without technical guidance (although guidance is recommended). Simply choose the solutions you wish to apply via checkmarks, and click GO. There are other buttons and tools present on the main dialog as well, such as the policy scanner. All tools and checkmarks identify their purpose when you mouse over them.

DAF's primary philosophy is to fix problems by setting various things back to their original Microsoft defaults. DAF currently does not interface with or repair any third party programs (and there are no plans to do so).

DAF works on all pertinent 32-bit versions of Windows: 98, 98SE, Me, 2000, XP, and Server 2003. Dial-a-fix dynamically disables functions that are not applicable to your version of Windows. The version of Windows with the most support and functionality is currently Windows XP.


Here is a screenshot (below). The version I have does not seem to recognize Internet Explorer 8 but it still works. It will give you error message about not recognizing your version of IE but (I think) you can just ignore that:



The "Fix Windows Update" checkbox MAY help you get your WU fixed, it is worth a try if all else fails. The "Flush Software Distribution" option sometimes helps also. Good Luck!

Attachment #1, (gif file)

  

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Randy_BellSat Nov-21-09 10:59 PM
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#34. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 32)
Sat Nov-21-09 11:00 PM by Randy_Bell

  

          

There is also the "Microsoft Fixit" in this article:

How do I reset Windows Update components?

Quote:
To reset the Windows Update components automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Note this Fix it Solution has two modes Default and Aggressive. You should run the Fix it solution in Default mode and determine if it resolves your problem with Windows Update before running it in Aggressive mode.

  

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Randy_BellSat Nov-21-09 11:05 PM
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#35. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 32)
Sat Nov-21-09 11:35 PM by Randy_Bell

  

          

Other Articles on MS WebSite to look at:

How to configure and use Automatic Updates in Windows XP

How to read the Windowsupdate.log file

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update

Information for network administrators about how to obtain the latest Windows Update Agent

Your settings are not saved when you try to personalize the Windows Update Web site or the Microsoft Update Web site

Finally I have attached a ZipFile containing simple Script which will re-register the WU components, but I think the Dial-a-Fix utility will do the same thing.

Attachment #1, (zip file)

  

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StevehikerSun Nov-22-09 01:11 AM
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#36. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 35)


          

Thanks for all your replies. I did need to fix Windows Update, but I don't think that's all of the problem. I think it might be Internet Explorer. The message I got was: "Internet Explorer cannot display the webpage"; that happened on trying to load several web pages, including here, which is my home page. I used System Restore and took it back to just after Windows finished with the repair process. I had a CD with IE7 on it, thinking it might be safer installing from the CD, instead of a downloaded exe. I did that, and got a message that it was unable to update all of the files for IE and to restart and go to tools in IE and select updates. When the computer restarted, it hung up with several programs still needing to load. It just hung there, so I ended up having to do a hard shutdown. I just restored it again, so I'm back to 'after repair'. Maybe I shouldn't trust the IE7 cd. I'm trying to find the right order to do things in. The reinstallation CD has SP2(that's where I'm at now). I do have a CD for SP3.

  

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Randy_BellSun Nov-22-09 02:07 AM
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#37. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 36)
Sun Nov-22-09 02:16 AM by Randy_Bell

  

          

You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage"

Quote:
Method 4: Use the Delete Browsing History feature
If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:

Internet Explorer 8

Start Internet Explorer.
On the Tools menu, click Internet Options.
Under Browsing history, click Delete.
Select the check box next to Preserve Favorites website data.
Select the check box next to Temporary Internet Files.
Select the check box next to Cookies.
Select the check box next to History.
Select the check box next to Form data.
Select the check box next to InPrivate Filtering data.
At the bottom of window, click Delete.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.

Internet Explorer 7

Start Internet Explorer.
On the Tools menu, click Delete Browsing History.
Select the check box next to Temporary Internet Files.
Select the check box next to History.
Select the check box next to Form data.
Select the check box next to Cookies.
At the bottom of window, click Delete.
Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.

  

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StevehikerSun Nov-22-09 02:16 AM
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#38. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 37)


          

Thanks, I printed that out.

  

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ChickenmanSun Nov-22-09 02:31 AM
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#39. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 36)
Sun Nov-22-09 02:36 AM by Chickenman

          

If I read this right, you have restored with SP2...then tried to Install IE8 then back to IE7. Both IE8 and IE7 need XP SP3 installed BEFORE updating from IE5x or IE6x.

So uninstall or rollaback your current IE version. That should put you back to IE5.0.

Then run your SP3 update CD. That will have a massive number of Critical updates and will update system to IE6.x ( IE5.5 is minimum version needed for Windows Update to work )

Then go to Windows Update and let it install all critical updates. DO NOT let it install IE8 until you have finished installing ALL of the critical updates.

Note: You may have to go back to Windows Update several times, as some new update packages have further security updates. Make sure that you install IE8 separately...and then only as the last item. Then go back again to Windows Update and install the latest security updates for IE8.

There is a particular order that things have to be done..and if you don't get them right...things will get messed up. Ideally, IE8 should not be prompting for download until after SP3 is detected. I think that is a glitch on the MS pdate site.

  

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StevehikerSun Nov-22-09 02:44 AM
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#40. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 39)


          

I'm back to the fresh reinstall (after). I checked the System Restore lineup and I did install SP3 first. I'm pretty sure I went to Windows Update and it then said I needed IE5 or above in order to get updates. I'm going to do the "Register the Wups2.dll file in Windows" fix first though, and also download and install ERUNT(actually that's the next thing I do before SP3).

  

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ChickenmanSun Nov-22-09 02:47 AM
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#41. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 39)


          

Just to let you know that you're not the only one experiencing problems with Windows Update and IE8.

I recently clean installed WinXP Pro SP3 ( with IE6.x ) on a backup system. Upon going to Windows Update it had a bunch of critical updates..... and it prompted to install IE 8.0.

I let it do so and went back to Windows Update after rebooting as I knew more Critical Updates would be listed. Lo and behold..WU wanted to load critical security updates for IE6.0...which I wasn't even using anymore!!

I knew that was a glitch from WU...so I uninstalled IE8.0 ( rolling back to IE6.x ) . Then I went back to WU and installed all critical updates...EXCEPT IE8.0. After that was all said and done I installed IE8.0 separately....reboot..back to WU site....download IE8 critical updates...reboot and system was happy.

Weird..... brickwall

  

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StevehikerSun Nov-22-09 02:56 AM
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#42. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 41)


          

Thank you, that sounds exactly what happened to me. I'll make sure not to let WU install IE8 until I get the updates.

  

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ChickenmanSun Nov-22-09 03:17 AM
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#43. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 42)


          

Quote:
QUOTE:
Thank you, that sounds exactly what happened to me. I'll make sure not to let WU install IE8 until I get the updates.


Yep....and make sure that you load the SP3 updates via that CD first.

  

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StevehikerSun Nov-22-09 03:36 AM
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#44. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 43)


          

In progress

  

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Randy_BellSun Nov-22-09 03:38 AM
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#45. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 44)


  

          

Quote:
QUOTE:
In progress


Keeping fingers crossed, shooting up a few prayers ..

  

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StevehikerSun Nov-22-09 01:22 PM
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#46. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 45)
Sun Nov-22-09 01:42 PM by Stevehiker

          

SP3 is installed, but Windows Update still says I need IE5 or higher. I checked IE in program files and it shows ver.6.02. Another thing(which could be a factor)is that I'm unable to launch IE itself. I have the original IE icon on my desktop and clicking on that does nothing(except for all the desktop icons doing a quick blink). When I installed SP3 it put a shortcut to IE(it put 4 shortcuts), I deleted all but one, and clicking on that didn't work.
edit: I did enable Automatic Updates, that hasn't worked either.
edit2: The IE shortcuts are appearing when I click on the oringal IE desktop icon. Clicking on the shortcuts does nothing. Added to all this is that Firefox is my default browser.

  

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StevehikerSun Nov-22-09 01:27 PM
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#47. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 46)


          

If I could afford to get Windows 7, I'd do it and do a clean install, but work has been scarce.

  

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Randy_BellSun Nov-22-09 01:49 PM
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#48. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 46)


  

          

Try this: Go here and download the StandAlone Installer for IE7

Windows Internet Explorer 7 for Windows XP

Then install that first. It will (I think) ask permission to download and install the security updates for IE7, when prompted, give it permission to do so. See if that gets you into the Updates Site. It will put the proper registry entries in the Registry, I'm thinking that is the problem right now.

  

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Randy_BellSun Nov-22-09 01:52 PM
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#49. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 46)


  

          

After that, if IE7 installs and fixes the Registry, you can do the same for IE8:

Windows Internet Explorer 8 for Windows XP

Good Luck! You're almost there!

  

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ChickenmanSun Nov-22-09 02:38 PM
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#50. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 49)
Sun Nov-22-09 02:48 PM by Chickenman

          

...adding to what Randy has said. You should be able to find another shortcut to IE via your regular start menu program.

If you download TweakUI it also has options to place IE shortcuts back on your desktop. This should fix that issue.

Hey....just a thought. Are you running a third party firewall? It may be blocking access for IE.

Also, go to Internet Options in the Tools Menu. Click on the Connections Tab and open LAN Settings. Make sure that automatically detect settings is NOT checked.

Hang in there buddy...you're almost there. beer

One word of advice. Working on computers can be frustrating. If you find yourself getting fed up... walk away from the thing for a day and clear your mind. Sometimes you miss the simplest things when you're all stressed out.

  

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ChickenmanSun Nov-22-09 02:42 PM
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#51. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 50)


          

Steve: Please make sure that you read this!!! I've never had this happen but MS does have a hot-fix for no Windows Update after installation of SP3.

No Windows update with WinXP SP3

  

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Randy_BellSun Nov-22-09 03:33 PM
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#52. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 51)
Sun Nov-22-09 03:42 PM by Randy_Bell

  

          

Quote:
QUOTE:
I've never had this happen but MS does have a hot-fix for no Windows Update after installation of SP3 {snip}


That looks like the fix from MS WebSite:
http://support.microsoft.com/default.aspx/kb/943144

Quote:
Scenario 1

This problem occurs because of how the Windows XP repair operation replaces Windows system files. When you repair a Windows installation by using a Windows XP CD, the repair operation performs both of the following operations:
It replaces all the Windows system files with the corresponding files from the CD.

Note This includes the Windows Update files.
It restores the Windows registry.
The latest version of Windows Update includes a file that was not available in the release version of Windows XP. This file is named Wups2.dll. Therefore, after the repair operation is complete, the following situation exists:
The Wups2.dll file remains on the computer.
The registry entries that correspond to this file are missing.
Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful.

Scenario 2

This problem occurs when the latest Windows Update client has been installed and then you install Windows XP SP3 before restarting the computer. This causes the new Wups2.dll file not to be enabled (registered). When Windows XP SP3 is installed, it does not detect the Wups2.dll file, and it sets the registry to point to the original Wups.dll file version that is included in Windows XP SP2 and Windows XP SP3. Because the registry files that correspond to the Wups2.dll file are missing, update installations are unsuccessful.

  

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Randy_BellSun Nov-22-09 03:39 PM
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#53. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 50)


  

          

Quote:
QUOTE:
One word of advice. Working on computers can be frustrating. If you find yourself getting fed up... walk away from the thing for a day and clear your mind. Sometimes you miss the simplest things when you're all stressed out.


Amen to that! And I will add, even if in your own estimation, you are a "saint" (most of us are not) -- it's OK to Curse your Computer!

Sometimes you have to "let it out", get it all out, then you can get back to work!

Remember, it's just a machine, and it won't care, one way or the other, if you send a volley of curses its way.

  

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StevehikerSun Nov-22-09 04:51 PM
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#54. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 53)


          

To Richard, Randy is right, it's the same thing. I've already done that; I did it as soon as System Restore finished. I just installed IE7, I currently don't have any IE icons. I thought since they didn't work, that there might be something wrong with them and the message was when I went to delete it, that I could go to Control Panel, Display and get it back(that proved to be incorrect).
I still can't get into Windows Update (with IE7 installed). I went to Start, All Programs and click on Windows Update and nothing happens(I know it takes a little while for it to load, but it didn't. I'm going to download TweakUI and see if I can get an IE icon, to see if I can get into IE and maybe do Windows Update from there.

PS I had one success; When I was in Display, Desktop, Customize Desktop, and under General Tab it showed My Documents, My Compute, Network Places. The box for My Documents was unchecked; so I put a check in it and I now have a My Documents icon back on the desktop. The 'My Documents' shortcut did work, but this is better.

Off to get Tweak UI

  

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Randy_BellSun Nov-22-09 04:57 PM
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#55. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 54)
Sun Nov-22-09 04:58 PM by Randy_Bell

  

          

Quote:
QUOTE:
I still can't get into Windows Update (with IE7 installed). I went to Start, All Programs and click on Windows Update and nothing happens(I know it takes a little while for it to load, but it didn't. I'm going to download TweakUI and see if I can get an IE icon, to see if I can get into IE and maybe do Windows Update from there.


Try clicking on this link directly:

http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us

I'm thinking that the link in your Start, All Programs might be 'broken', but the above link should take you there.

Quote:
QUOTE:
I had one success; When I was in Display, Desktop, Customize Desktop, and under General Tab it showed My Documents, My Compute, Network Places. The box for My Documents was unchecked; so I put a check in it and I now have a My Documents icon back on the desktop. The 'My Documents' shortcut did work, but this is better.


That's good, and the little TweakUI utility will help you further ..

  

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StevehikerSun Nov-22-09 05:12 PM
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#56. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 55)
Sun Nov-22-09 05:31 PM by Stevehiker

          

Nope, well, your link sort of worked; except that I got the same Damned message that I posted above. This is with IE7 installed. AAAAARRRRGGGG!
I got TweakUI downloaded, so I'm going to install that, now.

Edit: I got my IE icon back; not that it's doing me much good. I clicked on it and got the arrow with the hour glass (I don't remember the correct terms), and I thought GREAT, but that's all I got, IE didn't load; at least when I clicked on the IE icon, it didn't make all the other icons blink.

  

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Randy_BellSun Nov-22-09 07:33 PM
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#57. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 56)
Sun Nov-22-09 07:47 PM by Randy_Bell

  

          

The only other thing I can think of, have you scanned for malware? Malware can block access to MS Update, although I doubt that is the problem here.

MalwareBytes Anti-Malware (MBAM):
http://www.malwarebytes.org/mbam.php

SUPERAntispyware (free):
http://www.superantispyware.com/

Will keep trying to find a fix for this!

Edit: Thought of something else, check your HOSTS file to make sure it hasn't been altered. In XP it is located in the following directory here:

c:\windows\system32\drivers\etc\

See also this MS Article:
How do I reset the hosts file back to the default?

  

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StevehikerMon Nov-23-09 01:12 AM
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#58. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 57)
Mon Nov-23-09 12:26 PM by Stevehiker

          

That's a very good point. It has been a week or two since my last scan. Guess I'd better do that now. I like to start with A-Squared, it seems to find the most.

Thanks for the suggestion,
Steve

edit: Nod 32 did find 4 threats, didn't say what they were, but I deleted. Before that A-Squared wouldn't update(said there were connecton problems). After I NOD32 deleted the threats; A-Squared updated fine. It' 60% through a deep scan and hasn't come up with anything, so we'll see. SuperAntiSpyware didn't find anything on it's scan, but it too, said it had connection problems. When A-Squared finishes, I'll try updating SAS.

  

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Randy_BellMon Nov-23-09 01:58 PM
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#59. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 58)


  

          

Quote:
QUOTE:
edit: Nod 32 did find 4 threats, didn't say what they were, but I deleted. {Snip}


Since you have found some 'badboys' on your system, be sure to reset your HOSTS file back to the Windows XP default. There is an MS FixIt tool on the link in previous post which will do that for you.

  

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StevehikerMon Nov-23-09 03:29 PM
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#60. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 59)


          

Did that, and clicking on Windows Update from Start, Programs did nothing; clicked on Randy's direct link and it's still telling me that I need IE5 or above(as I've said, I have IE7 installed). Maybe I should forget Windows and go to Linux. This is nuts.

  

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Randy_BellMon Nov-23-09 03:40 PM
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#61. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 60)
Mon Nov-23-09 03:43 PM by Randy_Bell

  

          

Quote:
QUOTE:
Did that, and clicking on Windows Update from Start, Programs did nothing; clicked on Randy's direct link and it's still telling me that I need IE5 or above(as I've said, I have IE7 installed). Maybe I should forget Windows and go to Linux. This is nuts.


Can you surf everywhere else but MS-Update using IE7?

Do you have a firewall? Maybe try turning off Windows Firewall temporarily to visit MS-Update (but only temporarily, turn it back on ASAP so you won't be exposed to internet worms etc).

I'll try to research the issue of why MS-Update is not recognizing your browser, this is rather puzzling (mysterious).

  

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Randy_BellMon Nov-23-09 03:51 PM
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#62. "Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 60)


  

          

Hello Steve,

Try posting to the Windows Update newsgroup, sometimes they can help with these issues:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

I posted there with problems I was having getting SP3 to install on this computer and they provided some helpful tips ..

Warmly, Ran

  

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StevehikerMon Nov-23-09 04:00 PM
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#63. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Randy_Bell (Reply # 62)
Mon Nov-23-09 04:24 PM by Stevehiker

          

No, I can't open IE at all. I click on the icon and I get a flicker of the hourglass(like it's going to open), and then nothing. That's probably part of the problem. I'll try the newsgroup tonight.

Thanks,
Steve
edit: On another note; The desktop icon for SyperAnti Spyware; is that supposed to have a red circle with a line through it. I'm thinking no. I forgot what it did look like. Here's a screen shot.

  

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Randy_BellMon Nov-23-09 04:17 PM
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#65. "I found a repair tool you can try :)"
In response to Stevehiker (Reply # 63)


  

          

I'm not sure if this will help but worth a try:

Internet Explorer Repair Guide and Tool

Worth exploring all options I guess ..

  

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Randy_BellMon Nov-23-09 04:26 PM
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#67. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 63)
Mon Nov-23-09 04:26 PM by Randy_Bell

  

          

Quote:
QUOTE:
On another note; The desktop icon for SyperAnti Spyware; is that supposed to have a red circle with a line through it. I'm thinking no. I forgot what it did look like. {Snip}


Yep that's normal for SUPERAntiSpyware icon on the desktop ..

  

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StevehikerMon Nov-23-09 05:14 PM
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#68. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Randy_Bell (Reply # 67)


          

Randy,
That IE Repair tool is a 'registry cleaner' (RegCure). I let it scan and it came up with 1400 odd problems. It 'fixed' 8 of them and if I want to fix the rest I have to buy the program. I clicked on 'IE Repair Tool' on your link several times and it still came up as RegCure when it came time to download it.
Steve

  

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Randy_BellMon Nov-23-09 05:22 PM
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#69. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 68)
Mon Nov-23-09 05:23 PM by Randy_Bell

  

          

Quote:
QUOTE:
That IE Repair tool is a 'registry cleaner' (RegCure). I let it scan and it came up with 1400 odd problems. It 'fixed' 8 of them and if I want to fix the rest I have to buy the program. I clicked on 'IE Repair Tool' on your link several times and it still came up as RegCure when it came time to download it.


OOPs I was afraid of that! Sounded too good to be true .. Google betrayed me this time!

  

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ChickenmanMon Nov-23-09 06:24 PM
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#70. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 63)
Mon Nov-23-09 06:31 PM by Chickenman

          

Quote:
QUOTE:
No, I can't open IE at all. I click on the icon and I get a flicker of the hourglass(like it's going to open), and then nothing. That's probably part of the problem. I'll try the newsgroup tonight.

Thanks,
Steve


I agree with Randy...sounds like you still have a Nasty. The fact that you can't connect with IE to Windows update, IE shortcut not working, A-Squared and SuperAntiSpyware having connection issues all point to a Nasty still embedded in system. One of the favorite virus strategies is to immedialtely block all access to update sites for AntiVirus and Anti-Spyware programs. Or to prevent them from running at all.


When hunting down virus's it is often necessary to do this in Safe mode.


1: Run Malware Bytes in Safe Mode ( and if it won't connect to Internet for updates in Normal mode, then you are almost 100% certain that you still have a nasty ).

2: Run SAS in Safe Mode

3: Run Nod32 in Safe Mode


4: If nothing turns up with those, Go to TrendMicro.com and run Housecall. Access site with FireFox ( Which I gather is still working ) Run Housecall with the Java applet ( Sometimes HTML applet will be blocked when you have a virus ).

Give us a report back.

Edit: BTW...as mentioned, what Firewall are you running and are you sure that it isn't malfunctioning?

  

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jmcMon Nov-23-09 07:06 PM
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#71. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 63)
Mon Nov-23-09 07:07 PM by jmc

          

I didn't see CCleaner on your desktop. That will do a good cleanup and registry scan and clean up. If you have never used it I would tick all the selections. Get it here

http://www.filehippo.com/download_ccleaner/

  

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Randy_BellMon Nov-23-09 10:23 PM
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#72. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 63)
Mon Nov-23-09 10:30 PM by Randy_Bell

  

          

jmc and chickenman have made some excellent suggestions. Meanwhile I was thinking, should you get your system 'clean' to where you're pretty positive you have no 'badboys' (malware) or nasties, - and if the MS Update site STILL gives you cryptic feedback about not having the right version of IE, - you can try maybe this Site:

Internet Explorer 7 running side by side with IE6. (standalone)

My thinking is, we are trying to get you into a 'state' where you have SOME version of IE which the MS Update Site will recognize and honor and allow you to run the updates. Once you get to that point you are relatively "home free" in that you can get all your updates, and later upgrade IE to the latest version (IE8) once everything is working OK:

Install multiple versions of IE on your PC

There is also this archive, evolt's archive of browsers, which contains the older IE versions:

http://browsers.evolt.org/?ie/win32

So I'm thinking you do NOT want to install any version of IE prior to the version 6SP1 which is, I think, the MINIMUM version which MS Update Site will recognize and honor and allow you access to the updates.

The author of above site says, "The installer was made to work with Windows XP." So at least we're using the right O.S. to try his installer. If we can EVER get a version of IE, even the EARLIEST one, onto your box which MS Update will recognize and allow updates, then we hopefully have solved the problem.

Because then you can get your system fully up-to-date, and you already have the standalone installers for IE7 and IE8, and might be able to just install the latest version of IE from MS Update as a last step if you wish.

Good Luck, and hang in there, I know this must be really frustrating! Also note that if you choose to post to that Windows Update newsgroup, you might also want to post your IE problems to the IE newsgroup. You can ask THEM (the MS Gurus who hangout there) which place they think is the better place to post your problem, or one of them might even forward or transfer your thread to the most appropriate group.

  

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StevehikerMon Nov-23-09 11:40 PM
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#73. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Randy_Bell (Reply # 72)


          

Thanks for the helpful replies. I just got home. I have CCleaner, I just don't have a desktop icon. See my first post, running CCleaner was the first thing I did that began this nasty episode(to be fair, though, I don't think it was CCleaner that cause the damage; and I'm in agreement with you guys that it sounds like there's still some 'Stuff' in my system somewhere. The only firewall I have is Windows and I checked the exceptions and both A-Squared and SuperAntiSpyware are both checkmarked. I currently don't have Malwarebytes(I had trouble with getting definitions some of the time (probably due to the dial-up that I'm on. I am going to download and install it and run them all in SafeMode. A-Squared did update, but not so with SAS.
I did find tonight that Outlook Express won't send/receive my mail.
I got this error message: "The host (my email address) could not be found. Please verify that you have entered the server name correctly. Blah, blah, blah". I guess it's all tied in with IE not working. Randy, my reinstallation disk that I used for the repair has SP2 on it and I believe it was IE6.02--. Oh, I've uninstalled RegCure.
I'm off to do my 'chores', that you guys have laid out for me. I probably won't get to the newsgroups tonight. I think getting this system cleaned out is the first priority.

I do appreciate all the help from you guys.

Steve

  

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StevehikerTue Nov-24-09 12:21 AM
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#74. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 73)


          

Well, that was --umm--interesting. In the midst of trying to get through the info to download Malwarebytes; I got a threat alert from NOD32. It was in C/SystemVolumneInformation-restore----. It was listed as unkown, the NewHeur-PE virus. I'd better forget about MalwarBytes and get to SafeMode and run some scans.

  

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Randy_BellTue Nov-24-09 12:30 AM
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#75. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 74)
Tue Nov-24-09 12:31 AM by Randy_Bell

  

          

Quote:
QUOTE:
In the midst of trying to get through the info to download Malwarebytes; I got a threat alert from NOD32. It was in C/SystemVolumneInformation-restore----. It was listed as unkown, the NewHeur-PE virus. I'd better forget about MalwarBytes and get to SafeMode and run some scans.


You may have to clear out your System Restore points if you have a virus in them. You can do this by running the tool from Windows Accessories called "Disk Cleanup": Start, All Programs, Accessories, System Tools, Disk Cleanup.

Open Disk Cleanup, let it analyze your C: drive, then click on the right-hand tab at the top which gives you extra options - it is called "More Options". Choose the last option on the bottom, to cleanout all but your latest (most recent) Restore Point.

I agree about CCleaner, it is a very very useful and mostly benign tool. I NEVER had any problems using CCleaner. I cannot imagine CCleaner had anything to do with this "mess", heh. But regardless of the 'culprit', let's hope you get fully recovered and back on your feet soon!

  

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StevehikerTue Nov-24-09 01:35 AM
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#76. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Randy_Bell (Reply # 75)


          

Questions on operating in SafeMode; Nod32 wasn't available(at least I didn't see it);everyting is too big. I couldn't adjust the screen resolution. I right click on the desktop, clicked on properties, clicked on settings, but wasn't able to move the bar to change the resolution. I don't have a desktop icon for NOD32; when I want to do a scan, I just click the little icon in the taskbar, but that wasn't there in SafeMode; when I opened A-Squared, the start scan button was off the screen. Know any quick fix for this?
I'll do the disk cleanup and get rid of the restore points.

Steve

  

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Randy_BellTue Nov-24-09 01:42 AM
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#77. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 76)


  

          

Quote:
QUOTE:
Questions on operating in SafeMode; Nod32 wasn't available(at least I didn't see it);everyting is too big. I couldn't adjust the screen resolution. I right click on the desktop, clicked on properties, clicked on settings, but wasn't able to move the bar to change the resolution.


YES that's a 'pain' with Safe Mode sometimes; I think it uses a generic VGA driver with only 640x480 screen resolution, which is rather 'coarse' and hard to see everything. Of course, the advantage of Safe Mode is that nothing (including any malware) is running in the background to interfere.

Quote:
QUOTE:
I don't have a desktop icon for NOD32; when I want to do a scan, I just click the little icon in the taskbar, but that wasn't there in SafeMode; when I opened A-Squared, the start scan button was off the screen. Know any quick fix for this?


You'll probably have to use the Start, All Programs menu to get to your programs that way.

Quote:
QUOTE:
I'll do the disk cleanup and get rid of the restore points.


Certainly cannot hurt, if NOD already detected a badboy in them.

  

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ChickenmanTue Nov-24-09 08:18 AM
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#78. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 76)


          

Depending on how long you want to spend on this thing...I'm thinking that you "may" want to do a clean install of XP. You've so far had 5 virus detections...no telling what they have messed up

Pull all of your Data off the HD and back it up on your external HD. If you've partitioned your main HD and keep your Data and Third party programs on a separate partition you're ahead of the game. Make sure that you record all necessary serial and license numbers for third party programs.

Re-scan all data on the External drive with Nod32 to make sure that saved data is clean.

Blow away the C: drive with a clean. Make sure that you format the C: partition with a FULL Format, not just the quick format.


This all depends on how comfortable you are with starting from scratch and how much data you have to restore, but if you don't have a breakthrough in the next couple of days, I would seriously consider a re-format and clean install.

  

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ChickenmanTue Nov-24-09 08:23 AM
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#79. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 76)


          

Quote:
....when I opened A-Squared, the start scan button was off the screen. Know any quick fix for this?


Try hitting the " Enter" key. That's the default for the " OK " button.

Before going into Safe Mode... Drag all of your security shortcuts to the center of the desktop. They should be grouped there when you go to Safe Mode.

  

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Randy_BellTue Nov-24-09 01:38 PM
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#80. "RE: Try Posting to MS Windows Update Newsgroup :)"
In response to Stevehiker (Reply # 76)
Tue Nov-24-09 01:41 PM by Randy_Bell

  

          

Richard (a.k.a. chickenman) has made some more (as usual) really excellent suggestions, - as sometimes you have to 'punt' and start clean, - especially if you can salvage all your data; that puts you ahead of many folks who lose BOTH their operating system AND precious data (email, etc) to situations like this.

I do not know how you could have gotten 'infected' with an up-to-date NOD32 running on your box, - since that is one of the very best AVs on the market. (I assume you let NOD run in real-time with the real-time protection enabled and running in your System Tray). NOD's heuristic detection is outstanding, possibly the best - which is why I suggested you clean-out your System Restore points when NOD found a heuristic detection of virus in your System Restore - I've seen this before on security sites, - NOD is rarely wrong with these heuristic detections.

Hopefully this thread contains some helpful links that others might reference when they do a search on this forum or on Google. The link to MS Windows Update newsgroup is particularly useful since some genuine hi-powered 'gurus' (Microsoft MVPs) hangout in those newsgroups, - guys who really know their stuff, - not just "laymen" like myself and chickenman (no offense Richard but we aren't registered MVPs with Microsoft, heh).

Chickenman was right to mention that if you're having trouble updating SAS or MBAM, that is a tell-tale sign that you truly have a nasty or multiple nasties still resident on your system. And the fact you're apparently still being cutoff from MS Update. These malware authors should be collared and shot, or hung publicly, IMHO .. for the havoc they wreak on innocent people. And how they program their badboys to disable our security software (disable our AV, AS, MS-Update, etc) and make it difficult to impossible to update our system security.

Good Luck, and please hang in there and don't become discouraged, since as I say, you're still way ahead of the game if you're able to salvage your data .. but maybe you can yet 'fix' your box without having to resort to the dreaded "reformat and reinstall everything" solution. Yet starting clean has its advantages, especially if you don't lose any precious data in doing so.

  

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Mojo2000Mon Nov-23-09 04:13 PM
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#64. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 9)


  

          

Quote:
QUOTE:
Simple-I disconnected the external harddrive and the 3000 booted up normally.

In what I feel is a similar situation, whenever my iPod Classic 160 is connected to my USB hub at bootup, I never get to the Windows XP loading screen. In fact, I get stuck near the beginning of the Power-On Self Test (POST) screen. But as soon as I yank the cable, we're back to normal. Go figure...

PC specs viewable here...
Folding@Home with Team PleasureDome!

  

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Randy_BellMon Nov-23-09 04:20 PM
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#66. "RE: Ran chkdsk, now there's worse problems"
In response to Mojo2000 (Reply # 64)
Mon Nov-23-09 04:22 PM by Randy_Bell

  

          

Quote:
QUOTE:
In what I feel is a similar situation, whenever my iPod Classic 160 is connected to my USB hub at bootup, I never get to the Windows XP loading screen. In fact, I get stuck near the beginning of the Power-On Self Test (POST) screen. But as soon as I yank the cable, we're back to normal. Go figure...


Same here, recently installed an external HD enclosure (USB interface) that I bought at Fry's, but my wife's computer hangs at POST screen; if I turnoff the enclosure, it then boots up normally; turn back on once Windows Vista is booted up.

  

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jmcTue Nov-24-09 01:47 PM
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#81. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 0)
Tue Nov-24-09 01:48 PM by jmc

          

I have cleaned some really nasty bugs with this program. It has total functionality for 30days in trial. I would give it a shot it.

Trojan Remover 6.8.1

http://www.simplysup.com/tremover/download.html

  

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StevehikerTue Nov-24-09 02:00 PM
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#82. "RE: Ran chkdsk, now there's worse problems"
In response to jmc (Reply # 81)


          

Thanks, I forgot, I have TrojanHunter. I haven't scanned with it, I guess that's next.
By the way guys, I haven't mentioned it, because it doesn't have any backups on it, but I have a secondary harddrive, where my D drive is and the My Documents folder resides there. The My Documents folder on the C drive acts as the shortcut to it.(I'd forgotten that, too).
Here are the screen shots of the two harddrives and partitions, and of the D drive. One question I have IF I do decide to do a clean install. Do I just format the C drive itself, or the complete harddrive?
I'm still going to visit the newsgroups, before resorting to extremes.



  

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Randy_BellTue Nov-24-09 02:46 PM
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#83. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 82)


  

          

Quote:
QUOTE:
Do I just format the C drive itself, or the complete harddrive?
I'm still going to visit the newsgroups, before resorting to extremes.


Is your NOD32 up-to-date? If so, then if the other drives scan clean with NOD32, they are most likely clean. You would then only need to reformat the infected C: drive. Chickenman and others welcome to chime in here if I missed something!

Just MAKE SURE your NOD32 is truly up-to-date with latest virus definitions; if it is, then I would trust it to find everything especially considering it can detect many new nasties with heuristics if it does not yet have definitions for them ..

  

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StevehikerTue Nov-24-09 03:13 PM
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#84. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 83)


          

Yeh, NOD 32 has been updating just fine(it keeps nagging me about Windows not being up to date on Security updates), but otherwise it's fine, and I had it scan both the C and D drives. I just now finished updating Trojan Hunter and let that scan (found nothing), oh, and also Spybot; updated fine, and scan found zip. The only spyware program that is giving me any problems is SuperAntiSpyware. I've already uninstalled it and reinstalled it, but now that I think about it, that was before the last virus that NOD32 got.

  

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Randy_BellTue Nov-24-09 06:11 PM
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#85. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 84)
Tue Nov-24-09 08:36 PM by Randy_Bell

  

          

Quote:
QUOTE:
Yeh, NOD 32 has been updating just fine(it keeps nagging me about Windows not being up to date on Security updates), but otherwise it's fine, and I had it scan both the C and D drives .. {Snip}


Can't tell you what to do but were I you, my next step would be to post to the MS Newsgroup(s) to see if anyone there can help ... let us know of your progress and decisions, and whether we can be of further help here ..

Edit: I just visited the Windows Update newsgroup and noticed this article was made mention of:

Internet Explorer 7 exits immediately when you start it in Windows XP or in Windows Server 2003

Quote:
To resolve this issue, reregister the IEProxy.dll file. To do this, follow these steps:

1. Exit Internet Explorer 7 if it is running.
2. Click Start, click Run, type cmd, and then click OK.
3. At the command prompt, type the following commands. Press ENTER after you type each command.
cd %programfiles%\Internet Explorer
regsvr32 IEProxy.dll
exit

Start Internet Explorer 7.


Don't know if you've tried that but worth a shot!

  

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StevehikerTue Nov-24-09 10:21 PM
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#86. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 85)
Tue Nov-24-09 10:35 PM by Stevehiker

          

Yeh, that's what IE is doing and I haven't tried that fix yet. Thanks! My next planned step after I try the IE fix, IS to go to the newsgroups, and also, to start making a list of the programs I have loaded and make sure that I have all the exe's I need, IF I do the clean install.
edit: That didn't work. I still get a brief flash of the arrow and hour glass and then nothing, so--onto the newsgroups.

Steve

  

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Randy_BellWed Nov-25-09 08:40 PM
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#87. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 86)


  

          

Quote:
QUOTE:
edit: That didn't work. I still get a brief flash of the arrow and hour glass and then nothing, so--onto the newsgroups.


OK so, nothing seems to work so far. The objective was/is to get you into Windows Update (WU) so that it can then carry the ball from there, getting you all the critical updates and finally, the update to IE itself.

Have you tried uninstalling IE7, doing a registry cleanup with your favorite cleaning utility, then going here:

Download Internet Explorer 6 Service Pack 1

So that you try to get a clean install of IE6SP1 on your box, which is the minimum version of IE which the Microsoft Update will recognize and honor. If we could even get you to a valid IE6SP1 with no active malware etc, then that might be the victory.

  

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StevehikerWed Nov-25-09 08:52 PM
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#88. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 87)


          

I can't do IE6, SP1. My reinstallation disk (which I used for the repair has SP2. I haven't tried the uninstall of IE7 and THEN run the registry check/cleaner; in fact, I haven't used any registry cleaners (well, except for RegCure, which passes itself off as 'Internet Repair Tool'); since this whole mess started; (see my first post). Actually, my system seems to running pretty well right now; except for the fact that IE doesn't start (which means, of course, that Windows Update doesn't work), and Outlook Express won't Send/Receive; Oh, and SuperAntiSpyware won't update, other than those, it's fine. I connect to the Internet with Firefox, all the other spyware programs update, I can upload photos.

  

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KJTWed Nov-25-09 08:58 PM
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#89. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 88)


  

          

I haven't read this whole thread - so if this has been tried already, don't shoot me.

In case it's your shortcuts that are screwed up, go to Start > Run and type in iexplore or iexplore.exe and click OK.

Jim.

  

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Randy_BellWed Nov-25-09 09:28 PM
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#90. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 88)
Wed Nov-25-09 09:39 PM by Randy_Bell

  

          

Hi Steve, the only reason I mentioned IE6SP1 was, I think that is the version of IE which comes with WinXP Service Pack 2 which you said you restored your system from. Note that the version of IE is unrelated to the version of XP, so far as version numbers -- XP is Service Pack 2, IE6 is Service Pack 1. By contrast, I think the version of IE associated with the WinXP Service Pack 3 is IE7.

So far as your very first post is concerned, it appears that something happened with CHKDSK "repair" which started this journey for you. I cannot imagine that CCleaner had anything to do with your messed up situation with Windows Update. To cast suspicion on CCleaner when it was probably CHKDSK which screwed things up is, IMHO off the mark.

And my thinking has been that, assuming you get (or have gotten) all malware off your system, the only other reason WU would reject your installation of IE has to have something to do with Registry errors .. which is why I suggested a good cleaning of the registry.

I'm sorry about that "RegCure" thing, it was a Google hit which was confusing as you say, by the "IE Repair" title given to it. As for Outlook Express (OE), since it is intimately tied to IE, I suspect the OE problems are related to the IE problems.

  

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StevehikerWed Nov-25-09 10:39 PM
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#91. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 90)
Wed Nov-25-09 10:55 PM by Stevehiker

          

Randy, I didn't say that. I mentioned in a previous post that I was pretty sure that it wasn't CCleaner that messed things up; it was the first thing I ran before, running chkdsk, but that's all I said, but I also won't say with 110% certainty that CCleaner couldn't have done something. Of course, having said that, I just finished running CCleaner after uninstalling IE7. I'll also do a defrag, maybe even do some more scans; and speaking of scans, I believe it said during the start of chkdsk---to defrag and do scans(I didn't, so that's probably where the 'blame' lies.

  

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Randy_BellWed Nov-25-09 11:04 PM
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#92. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 91)


  

          

Quote:
QUOTE:
I didn't say that. I mentioned in a previous post that I was pretty sure that it wasn't CCleaner that messed things up; it was the first thing I ran before, running chkdsk, but that's all I said, but I also won't say with 110% certainty that CCleaner couldn't have done something. {Snip}


I understand. And CHKDSK is a harmless utility too. So neither of these standard 'tools' is to blame for a messed up Windows Update. Keep trying and eventually you'll get there, .. or if you can live with the present 'glitches', that's OK; or if you want closer to perfection just do a clean reinstall ..

  

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StevehikerThu Nov-26-09 02:40 AM
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#93. "RE: Ran chkdsk, now there's worse problems"
In response to Randy_Bell (Reply # 92)


          

Okay, I'm done. I did uninstall IE7, ran CCleaner, downloaded and tried installing IE6 SP1, and got a message that I already have a newer version of IE installed(I don't know where it's at, it doesn't show up under Add/Remove programs). Then I realized that I still had SP3 installed, uninstalled that, ran CCleaner again, tried installing IE6, got same message. I reinstalled SP3. The heck with all this.
I've been planning on getting a netbook or notebook with Windows 7 on it around Christmas (when the sales get better).
.
What I'm thinking of doing with the 3000 is setting up another partition and installing Linux on it and when that's all set up, then do a clean install of Windows XP.
I'm going to start other threads on recommended versions of Linux and partitioning for another operating system. I'll give it a few days, give myself a break from this.
I want to thank all of you again for trying to get me up and running with Windows Update and IE.

Steve

  

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ChickenmanThu Nov-26-09 08:03 AM
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#94. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 93)


          

Clean install of XP at this point sounds like the Plan. Don't forget the Full Format of the C: drive.


Not sure if I'd even bother with Linux...but that's just me. Good Luck.

  

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therubeFri Nov-27-09 04:48 PM
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#95. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 0)


  

          

#46

> SP3 is installed, but Windows Update still says I need IE5 or higher.

From all that I've read (so far) it appears that IE (in whatever version you have tried) is not working at all?


> Added to all this is that Firefox is my default browser.

That should not matter.
But you cannot use FF to get Windows updates, i.e., http://www.update.microsoft.com/ . You must use IE.

--------------------------------------
BANK OF AMERICA.COM ONLINE BANKING SUCKS IN THE HUGEST WAY IMAGINABLE

Newegg.com's new image gallery layout sucks in the hugest way imaginable too !
And now they're using JavaScript to "turn" pages to boot ! SUCKS

  

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therubeFri Nov-27-09 04:57 PM
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#96. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 0)


  

          

#65

> Internet Explorer Repair Tool
> http://www.msie.com/

Just to reiterate, whatever this is, it is 3rd-party, totally unrelated to MS.

Is RegCure Legit?

And look, they must even "produce" their own reviews, Review: RegCure System Scanner & Repairer.

--------------------------------------
BANK OF AMERICA.COM ONLINE BANKING SUCKS IN THE HUGEST WAY IMAGINABLE

Newegg.com's new image gallery layout sucks in the hugest way imaginable too !
And now they're using JavaScript to "turn" pages to boot ! SUCKS

  

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therubeFri Nov-27-09 05:05 PM
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#97. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 0)


  

          

#78

> I'm thinking that you "may" want to do a clean install of XP.

Agreed.

> Pull all of your Data off the HD and back it up

Agreed.

But prior to doing the clean install, download the driver manufacturers diagnostic utility & run it.

--------------------------------------
BANK OF AMERICA.COM ONLINE BANKING SUCKS IN THE HUGEST WAY IMAGINABLE

Newegg.com's new image gallery layout sucks in the hugest way imaginable too !
And now they're using JavaScript to "turn" pages to boot ! SUCKS

  

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StevehikerFri Nov-27-09 08:04 PM
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#98. "RE: Ran chkdsk, now there's worse problems"
In response to therube (Reply # 97)


          

IE is not working at all; none of the versions; 6 through 8. Apparently I have a version of IE above 6.0; beats me where it's at, because it's not listed in Add/Remove programs. I know I can't use Firefox to download Windows Updates, I've never tried to.

  

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StevehikerThu Dec-03-09 01:31 PM
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#99. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 98)


          

Okay, this is weird; after all this, I just came back from the gym and noticed the Windows Update logo at 1%. I did set it for automatic updates, but up until now, nothing happened with it. After I finish posting this, I'm closing Firefox and not 'messing' with anything. I'll see what happens once Windows finishes updating. "Go Figure"

Steve

  

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ChickenmanThu Dec-03-09 02:56 PM
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#100. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 99)
Thu Dec-03-09 02:57 PM by Chickenman

          

Quote:
QUOTE:
Okay, this is weird; after all this, I just came back from the gym and noticed the Windows Update logo at 1%. I did set it for automatic updates, but up until now, nothing happened with it. After I finish posting this, I'm closing Firefox and not 'messing' with anything. I'll see what happens once Windows finishes updating. "Go Figure"

Steve


Steve...going all the way back, when you first noticed the message that 'a minimum Internet Explorer 5.5 is required...Blah,blah, blah...did you get a yellow bar at the top of the page ( it's not very obvious ) asking you to allow installation of an Active X control?

This is the Active X control to install Windows Genuine Advantage. If you don't allow WGA advantage to be installed, you cannot do a manual update.

If you choose to " Automatically download and install Windows Updates " , then that Active X control and WGA is automatically installed and away you go. Could this have happened?

I think the message about " you need to have a minimum of IE 5.5...blah,blah, blah " is just a default message on that page that you will get with all versions of IE. Once you load that Active X control ( or perhaps it didn't install correctly ) then WGA is installed along with the newer versions of Windows Update.

I wonder if that was the problem all along????

  

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StevehikerThu Dec-03-09 03:55 PM
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#101. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 100)
Thu Dec-03-09 04:09 PM by Stevehiker

          

I do remember seeing that once; in fact, I think it was the first time I tried to use Windows Update after the repair process, but it went away, and I forgot about it. I know exactly what you're talking about, because I've been through that before. WU is up to 5%, so I'll just let it do it's thing and keep my fingers crossed.
Edit: Another thing that changed was that just a couple of days ago, A-Squared notified me that after their last update, that there were some false positives(a lot), and they restored them(maybe an active X control amongst them?)

  

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ChickenmanThu Dec-03-09 08:50 PM
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#102. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 101)


          

Quote:
QUOTE:
I do remember seeing that once; in fact, I think it was the first time I tried to use Windows Update after the repair process, but it went away, and I forgot about it. I know exactly what you're talking about, because I've been through that before. WU is up to 5%, so I'll just let it do it's thing and keep my fingers crossed.
Edit: Another thing that changed was that just a couple of days ago, A-Squared notified me that after their last update, that there were some false positives(a lot), and they restored them(maybe an active X control amongst them?)


Yeahh...WU is likely to take a long time ( can't remember...are you on dial-up? )'cause there's bound to be a s**tload of updates to download.

  

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StevehikerThu Dec-03-09 10:34 PM
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#103. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 102)
Thu Dec-03-09 10:40 PM by Stevehiker

          

I am on dialup. What's getting me a little concerned is that the download percentage, goes up and down; for instance, an hour ago, it was 46%, now it's 40%. I knew there would be plenty of updates, so I'll see.
Edit: Two minutes later, it's at 59%. I'll just let it keep going and see what happens.

  

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StevehikerFri Dec-04-09 01:29 AM
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#104. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 103)


          

All the updates are installed. Everything in the correct order; security updates for IE6, etc. and then IE8 was installed by WU, and computer was restarted. Internet Explorer did open---but showed that there were 'connection problems'(there aren't), and that it couldn't display the webpage. It showed the same thing when I tried Windows Update from the Start menu. Outlook Express also gives me an error message to the effect that there may be connection problems. Every other program (all my Spyware programs(except for SuperAntiSpyware), Firefox; all connect just fine(I'm on dial-up). I can live without IE, as far as a web browser is concerned, (I always use Firefox), and it looks like Windows Update is updating now by 'automatic updates'(also fine), but Ootlook Express won't 'Send/Receive'. I can see what mail I have, because I use MailWasher Pro for the spam blocker. I guess I'll download Thunderbird and use that.
Of course, I still just might get Windows 7 and do a clean install(I'd have to anyway, since I have XP).

  

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ChickenmanFri Dec-04-09 05:22 AM
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#105. "RE: Ran chkdsk, now there's worse problems"
In response to Stevehiker (Reply # 104)


          

You must have something setup wrong in the " Connections" Tab of IE. Since Outlook Express shares that setting with IE, it stands to reason that if IE won't connect, then neither will OE.

Have you checked that the settings under IE Menu Bar /Tools/Internet Options/Connections. You should have the settings for your dial-up connection shown. Compare them with your Firefox settings. Something must be different.

Make sure that you have not setup a Proxy Server connection through dial-up.

Do you get the usual beeps and squawks through your Modem when you try and Connect with IE or Firefox? Or do you have the sounds turned off? Tip: Turn the sounds on...they can tell your a lot about what is happening with the dial-up modem handshake

  

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StevehikerFri Dec-04-09 07:16 AM
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#106. "RE: Ran chkdsk, now there's worse problems"
In response to Chickenman (Reply # 105)


          

I always connect first, before I use anything that needs to connect to the internet. I've learned to do that over the years, because some programs 'jump the gun' and try to open before conncecting and say they can't open. Anyway, I do hear all the squawks, etc., see the checking username/password, and see the connected to my ISP, so when I click on the IE icon, I am connected already, and have already connected to the internet with other programs, that's why it's such a 'joke' when I see that error message.

  

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