Recently, we've been experiencing intermittent problems with our wireless network. We will suddenly lose all connectivity. Our Roku boxes will still work, but our computers won't be able to browse the Internet at all. Rebooting the router seems to fix this issue, at least temporarily. I'm hesitating to point fingers at the router, though, since it is under a year old. (We bought it last June.) The cable modem is a bit older (December 2012), but seems to be working fine.
Could this be a router issue? A cable modem issue? Or might this be a problem with our Internet service itself which is causing our router to drop connectivity? Is there an easy way to test each step along the way? (Short of plugging a laptop directly into the line from the cable modem.)
The first thing to check is to see if you can PING by name, if not then try to ping by IP address. If you can only PING by IP address, then it's a DNS issue.
ping www.pcqanda.com ping 8.8.8.8 (this is a Google DNS server)
Also try to http into the router and check the status, see if it has an IP address from the ISP.
Check for firmware updates for the router.
Behind every good computer... is a jumble of wires 'n stuff.
I looked at the reviews of this router on newegg.com. Some people are having the same problems as you. Some indicated that they had tried all the firmware updates and even tried third-party DD-WRT firmware, nothing helped. One person said that they thought it was heat related. There may be poor ventilation in the case. I strongly recommend that you do not have this router stacked with any other equipment that generates heat. If you have it stacked with your modem, separate them. But if heat is the problem, it may already be too late and the damage may be irreversible.
Behind every good computer... is a jumble of wires 'n stuff.
