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jasonlevineThu Feb-21-19 07:35 PM
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"Android Phone With Blank Screen"


  

          

Hey all,

On Monday, I went to the doctor's office for an eye exam. While there, I decided to text my wife. Unfortunately, the screen of my trusty Motorola Moto Z Play was black. Nothing I could do would make it come up. I could feel it vibrating when I used the fingerprint reader to unlock it, so it was on, but the screen wasn't displaying at all. After trying a reboot and a hard reset (neither of which worked), I just decided to get another phone.

The problem is that I still have data on the old phone. I can't access it because when I plug a cable into my phone and laptop, my phone goes into "charging" mode instead of "transfer files" mode. It's requiring me to change the settings, but I can't do this because of the non-working screen.

Is there any way of recovering data from a broken screen phone or am I out of luck?

- Jason Levine
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Replies to this topic
Subject Author Message Date ID
RE: Android Phone With Blank Screen
Feb 21st 2019
1
RE: Android Phone With Blank Screen
Feb 25th 2019
2
      RE: Android Phone With Blank Screen
Feb 25th 2019
3
           RE: Android Phone With Blank Screen
Feb 26th 2019
4
                RE: Android Phone With Blank Screen
Feb 27th 2019
5
                     RE: Android Phone With Blank Screen
Feb 27th 2019
6
RE: Android Phone With Blank Screen
Mar 01st 2019
7
RE: Android Phone With Blank Screen
Mar 01st 2019
8

GreyFalconThu Feb-21-19 08:49 PM
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#1. "RE: Android Phone With Blank Screen"
In response to jasonlevine (Reply # 0)
Thu Feb-21-19 08:58 PM by GreyFalcon

          

When you put it on charge does the screen show the battery icon or is it just blank and can you change batteries on the phone? https://forums.tomsguide.com/faq/fix-black-screen-after-turning-on-your-android-device.107947/

  

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jasonlevineMon Feb-25-19 08:28 PM
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#2. "RE: Android Phone With Blank Screen"
In response to GreyFalcon (Reply # 1)


  

          

It's completely black. I've tried rebooting it, but it doesn't seem to respond. I can recharge it and I know the battery is still working because it's still responding to my touching the fingerprint sensor. (Amazing the battery life our phones have without those screens draining the charge!)

- Jason Levine
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GreyFalconMon Feb-25-19 10:38 PM
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#3. "RE: Android Phone With Blank Screen"
In response to jasonlevine (Reply # 2)
Mon Feb-25-19 10:42 PM by GreyFalcon

          

That's unfortunate. Have you tried hooking it to your computer to see if you can access the file folders (oops see you can't do that) or checked with a phone store for file transfer and is there a possibility your phone company has cloud backup and storage. Google also backs up a lot of contacts. My ESET also backs up contacts.

  

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jasonlevineTue Feb-26-19 03:24 PM
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#4. "RE: Android Phone With Blank Screen"
In response to GreyFalcon (Reply # 3)


  

          

I tried that. Unfortunately, the phone defaults to "recharge via USB" mode instead of "transfer files" mode. I have the photos stored in Google Photos, so I don't think I've lost much, but Google Photos stores lower resolution photos and I was hoping to recover the higher resolution ones on the phone itself.

- Jason Levine
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GreyFalconWed Feb-27-19 12:34 AM
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#5. "RE: Android Phone With Blank Screen"
In response to jasonlevine (Reply # 4)


          

If it's worth it to you there are places that replace screens. Hope you find a solution.

  

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jasonlevineWed Feb-27-19 09:24 PM
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#6. "RE: Android Phone With Blank Screen"
In response to GreyFalcon (Reply # 5)


  

          

Thanks.

- Jason Levine
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jasonlevineFri Mar-01-19 08:57 PM
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#7. "RE: Android Phone With Blank Screen"
In response to jasonlevine (Reply # 0)


  

          

Update on the blank screen phone:

I decided to charge the phone (which had died) and try AirDroid. I had set this up previously on my phone as part of a demonstration on video calling. (I needed to display my phone screen on a computer monitor.) Unfortunately, this didn't work because apparently AirDroid didn't start up by default on my phone.

Then I shook my phone and the camera activated. (One of the nice features of the Moto phones.) I couldn't see anything, but I felt the tell-tale vibration that meant "launched the camera app." I tried taking some photo using the volume keys and taking screenshots. Lo and behold, those appeared on my new phone in Google Photos.

So the phone is still working - well, except for the screen.

My next attempt will involve my son's Nintendo Switch base. The Switch uses a USB-C connector just like my phone. It connects from the Switch to an HDMI port. If I can get this to work right, I might be able to see on my TV what I should be seeing on my phone. Then, a Bluetooth keyboard might help me interact with the phone itself.

- Jason Levine
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GreyFalconFri Mar-01-19 09:36 PM
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#8. "RE: Android Phone With Blank Screen"
In response to jasonlevine (Reply # 7)


          

There you go! Hope all is successful.

  

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