Happy New Year, It's been a while since I had a question for this educated group but here goes. A friend had TeamViewer 9 installed and wanted to upgrade. When the latest version completed the download, a prompt wanted a password entered. The user name was admin already filled in. He tried many known passwords without success. I got involved and tried to uninstall another app and got the same password request. It appears to me this is some 'other' password not his login or MS, something local. Does anyone know how to remove this requirement or how to change the password?
This is a WIN 10 OS that was upgraded from a 7 machine by someone else.
I tried the Blank password. I also tried 'password' as the password. Neither worked.
One other fact, when I asked the owner to open the command prompt and run as administrator, again the query for password with an admin user name came up. I am wondering if the User Account Control is the root cause. I also found the Account Protection under the Update and Security tab had only the Microsoft account and no Local account.
I also had the user look at the version of MS WIN 10 and he is at Version 1909 and up to date.
Just remembered, the owner also stated sometimes a Black box appears in the lower right corner stating something to the effect 'Your Microsoft Password has a problem'. Since he does not know the password from the original problem, he is reluctant to click and go further. I tend to agree since I don't know what rabbit hole this could lead to.
Just got off the phone with the owner of the PC. I tried to add a user with Admin privilege's and come to find out he is not logged in as Administrator. His son-in-law is the administrator. The last time he spoke to him, he could not remember the password he set for this machine. I gave the owner two options, have his son-in-law remember the password, or I'd reload WIN 10 with my iso USB and go through the updates since the time I downloaded the iso. In any case his son-in-law can not fix his PC because this PC has an older version of Team Viewer and the newer version is not compatible with the old. So he is between a rock and the hard place. Unless he brings his PC to his son-in-law, nothing can be updated.
My suggestion was for me to re-load WIN 10 and make him the Admin so at least he can do updates. I'll see what happens after he has a conversation with his son-in-law.